Category Archives: The Kitchen Sink

All posts made by Merchant University

Certifications and the Payments Industry

Discussion continues to rain down about the need for certifications and dare I say… licences within the payments industry as there is a mad dash to get in front of government regulations. While concern remains about the need for certification … Continue reading

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Introduction to Global Payments…New Webinar

I understand how valuable time is.  Whether this is for you, your employees or clients time is at a premium. With that in mind we here at Merchant University have fully embraced the concept of delivering actionable knowledge within 15 minutes.  Hey, … Continue reading

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The Need for Education…Are we too Prideful?

Let me start off by saying this post will be biased.  I want to educate people, I want to help people become better tomorrow than they were today.  So in my mind the need for constant and continual education is … Continue reading

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Using Customer Service to Minimize Chargebacks

I recently made a comment about how merchants can use customer services rules and practices to help manage their chargebacks.  Since I received a couple inquiries on how to go about doing this, here are a few best practices… Adopt … Continue reading

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The PCI Plague – Combating Inadequate Action

One would think that with all the information, news and concern related to PCI and security that we would have have an adequate way to inform and educate merchants about the need to be compliant.  However it seems, according to … Continue reading

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New Chargeback Rules & Regulations

There has been much talk about the changes being handed down from Visa related to chargebacks.  Whether you’re a merchant, ISO, processor or even an agent you should be aware of what the changes are and how they will impact … Continue reading

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True Fraud vs. Friendly Fraud…

The term “friendly fraud”…pretty funny when you think about it.  Why on earth would we call a situation where someone is stealing from you friendly?  I’ve never really understood that and most professionals within the industry say the same thing. … Continue reading

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Merchant University’s New Blog!

And we’re back!  After a couple of weeks without our blog we’re back and will be building this without any further or future downtime.  Thanks for sticking with us as we’ve worked through the technical issues we experienced in getting … Continue reading

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